1. Introduction

This Refund Policy governs payments made through the Nigeria Repatriation Waiver Portal for services related to the repatriation of human remains to Nigeria, including applications for the Nigeria Repatriation Waiver, Burial Transit Permit coordination, and document submission services.

2. Nature of Services

The portal provides digital facilitation services including application management, document verification coordination, administrative processing, and communication with relevant authorities involved in the repatriation of deceased persons to Nigeria.

The platform does not guarantee approval of repatriation waivers or permits, as final authority rests with relevant governmental and health authorities.

3. Non‑Refundable Services

Fees are generally non‑refundable once processing has begun. This includes administrative review, document verification coordination, application submission, and digital processing services.

4. Refund Eligibility

Refunds may be considered in limited circumstances such as duplicate payments, payment processing errors, or confirmed technical failures that prevented an application from being submitted.

5. Non‑Eligible Refund Situations

Refunds will not be issued due to application rejection caused by incomplete documentation, government agency decisions, applicant withdrawal after submission, or delays caused by third‑party authorities.

6. Refund Request Procedure

Applicants requesting a refund must provide the application reference number, proof of payment, and explanation of the issue within seven (7) days of the transaction.

7. Payment Processor Compliance

Payments are processed through authorized third‑party payment providers. The portal complies with international payment security standards and anti‑fraud policies.

8. Policy Updates

This Refund Policy may be updated periodically to reflect operational, legal, or regulatory changes.